Last updated: September 2026

Introduction

At Nikki and Adam, your privacy matters to us. This policy explains what information we collect when you use our website, how we use it, and what choices you have. It applies to all visitors, customers, and users of nikkiandadam.com. By using our Site, you agree to this policy. If you don't agree, we ask that you don't use our Site or services.

Nikki and Adam is the online store of KoolenEcom, a legally registered business in the Netherlands. Our store is built on Shopify. For more information on how Shopify handles data, visit shopify.com/legal/privacy.

What Information We Collect

When you place an order, create an account, or reach out to us, you share certain information with us directly. This includes your name, email address, shipping and billing address, and phone number. Payment details are handled entirely by our payment processors — we never see or store your full card information on our servers.

When you browse our Site, we also collect certain information automatically. This includes your IP address, browser type, device and operating system details, which pages you visit, how long you stay, and where you came from before landing on our Site.

We may also receive information about you from third parties like advertising networks, analytics providers, and payment processors, based on the services they provide to us.

How We Use Your Information

We use the information we collect to fulfill and ship your orders, send you order confirmations, shipping updates, and delivery notifications, handle customer support requests, process payments in a secure manner, detect and prevent fraud, and improve the overall experience on our website. If you've opted in, we may also send you marketing emails with promotions and updates.

Payment Processing

We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. Every transaction is protected with SSL encryption and processed through trusted payment providers. We never store your complete payment details on our end.

Marketing Communications

If you signed up for marketing emails, we may occasionally send you offers, news, or updates from Nikki and Adam. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails. Please note that unsubscribing from marketing emails will not affect transactional emails related to your orders.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to remember your preferences and shopping cart, understand how visitors use our Site, measure the performance of our marketing campaigns, and show you relevant ads on our Site and elsewhere on the internet.

We work with Google to serve ads on our Site and across the web, including remarketing ads that are based on your previous visits to nikkiandadam.com. Google uses the DoubleClick cookie for this purpose. You can opt out of Google's advertising cookies at adssettings.google.com. You can also opt out of third-party advertising cookies through optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org. Canadian residents can also opt out of interest-based advertising through the Digital Advertising Alliance of Canada at youradchoices.ca.

You can manage or disable cookies through your browser settings at any time, though disabling them may affect how parts of our Site function.

Global Privacy Control (GPC)

We recognize the Global Privacy Control signal. If your browser has GPC enabled, we treat this as a request to opt out of targeted advertising and data sharing for that browser and device.

Do Not Track

Our Site does not respond to Do Not Track browser signals, as there is currently no industry-wide standard for interpreting them. We do, however, honor GPC signals and the opt-out options listed above.

How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing use. We share your data only with the partners we need to run our business properly. This includes Shopify for our e-commerce infrastructure, our payment processors, shipping and fulfillment partners, Google and other advertising partners, and analytics providers. Every partner we work with is required by contract to handle your data securely and only use it for the purposes we've agreed on. We may also share your information when required by law, such as in response to a valid subpoena, court order, or government request.

Google Ads and Remarketing Disclosure

Nikki and Adam uses Google Ads to advertise our products online. Through remarketing, Google may show Nikki and Adam ads to people who have visited our Site before, on other websites and apps across the internet. You can opt out of personalized Google advertising at any time through adssettings.google.com. To understand how Google uses data in connection with our Site, visit google.com/policies/privacy/partners.

International Data Transfers

Nikki and Adam is based in the Netherlands. When you use our Site, your personal information may be stored and processed in the Netherlands or in other countries where our service providers operate. By using our Site, you acknowledge and consent to this.

Data Retention

We keep your personal information for as long as needed to fulfill the purpose it was collected for, comply with legal obligations, resolve any disputes, and enforce our agreements. Once your information is no longer needed, we delete it.

Your Privacy Rights

We handle your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws such as Quebec's Act respecting the protection of personal information in the private sector (Law 25). Under these laws, you have the right to know what personal information we hold about you and how it is used and shared, request access to your personal information, request corrections to inaccurate or incomplete data, withdraw your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions), and opt out of marketing communications at any time. Quebec residents may also request that their personal information be de-indexed or communicated in a structured, commonly used technological format.

To submit a request, contact us at support@nikkiandadam.com. We will respond within 30 days, as required under Canadian privacy law.

No matter where you're located, you're always welcome to contact us about your personal information.

Complaints and Dispute Resolution

If you have a concern about how we've handled your personal data, please email us at support@nikkiandadam.com. We aim to respond and resolve complaints within 10 business days. If our response doesn't satisfy you, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, where applicable, the privacy commissioner of your province, such as the Commission d'accès à l'information du Québec.

Security

We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or alteration. Data you submit to us is protected with SSL/TLS encryption. That said, no method of internet transmission is entirely risk-free, and we cannot guarantee absolute security. We recommend not sharing sensitive personal information over unsecured channels.

Children's Privacy

Our Site is not directed at children under the age of 13, and we do not knowingly collect their personal information. If we discover that a child under 13 has submitted information to us without parental consent, we will remove it promptly. If you believe this has happened, please contact us at support@nikkiandadam.com.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on our Site with an updated date at the top. We encourage you to check back periodically. Changes take effect from the date they are posted and apply only to information collected after that date.

Any questions?

We're always happy to assist you. Feel free to contact us at support@nikkiandadam.com, and we'll get back to you as soon as possible.